Time Bank SLA

Another Option

Logical Solutions also have a “time banking” SLA solution available for mid to enterprise sized customers, these work on the pretense that you purchase a number of discounted labour hours based on what you think is required to keep your environment running. Please note there are minimum requirements for this type of agreement.

Computing WinThis gives our customers a fixed price offering based on average usage of our resources and as with our other offerings, helps you budget your monthly ICT spend. Being able to “slide” hours from one month to another was previously an available option but this has been permanently discontinued.

As with other offerings, we use our enterprise tool set to enable the most efficient use of your time, and also gives us the ability to provide our normal “pre-emptive” service. The one thing worth noting with the time bank option, is that this type of agreement needs to be managed carefully and can create some administrative overhead.