Are you sick of not knowing what it's going to cost to maintain your company computer environment? Logical Solutions is a nationwide ICT Managed service provider. We can offer you a one price "all you can eat" contract, or a more conventional "time bank" option on ensuring that the correct maintenance and service levels are achieved.
Other computer consultants profit from the failures in your ICT environment. At Logical Solutions a fixed price "all you can eat" agreement doesn't allow us to profit from your technology troubles and enables you to budget for your ICT expenses easily.
Service Level Agreements (SLA's) come in all shapes and sizes. Basically they work on the principle that you pay your ICT partner a retainer to ensure that your ICT resources are available. Service level agreements need to be tailored to each individual customer as
no two customers have the same set of requirements.
We use smart tools like Kaseya and have over 20 years of industry experience. With this in mind let us show you how we can save you between 30 to 40% on your ICT spend, while allowing your accounting department to easily budget for ICT expenses, by paying the same amount each month.
We help you extract maximum value from your ICT investment by delivering the most cost-effective ICT infrastructure, one which is tightly managed through each phase of the ICT infrastructure lifecycle. This includes strategy, procurement, implementation, service and replacement.
At Logical Solutions do have three standard SLA's, but are happy to build a custom offering to ensure you the customer get exactly the set of services you want.
Most Service Level Agreements are looslly based on a three tier level of service offered to customers.
Level 1 - This is the first 25minutes of a call that can be done via some form of remote access.
Level 2 - Either via remote or on site from 25minutes (level 1) through to 2hours.
Level 3 - Generally on site from 2hours through to fault resolution.
The other common type of SLA on offer is the "time bank" option. This is where a customer "pre buys" an amount of time each month on a use it or loose it type arrangement. The time bank SLA needs to be closely monitored as it is easy to get away on you and you can have a number of users who continually "gobble" up your allocation of time.
Big companies spend less ‘per seat’ on IT than smaller companies do. That’s because big companies have the systems and processes to manage their IT in an organised way.
The long and the short of SLA's is there is no, one shoe fits all. It depends on a number of factors and variables and depending on your operation we suggest the time taken to carry the pre SLA audits are worth their weight in gold. They can help identify potential issues and give both parties a working understand of each other. At Logical Solutions we offer a reduced labour charge pre SLA audit which is 100% refundable of the siging off your SLA agreement.
