The Tangled World of Ultra-Fast Fibre Broadband Service

The Tangled World of Ultra-Fast Fibre Broadband Service

The Tangled World of Ultra-Fast Fibre Broadband Service

This article is to help clients understand New Zealand’s Ultra Broadband internet service (UFB). This short document is to give you a better understanding and a behind the scene look at how this service is delivered.

There are two components to UFB installations. While you as a client will only ever deal with your chosen service provider, it is helpful to understand what happens behind the scene to get your UFB service installed.

Internet Service Provider (ISP)
The ISP is the “primary contractor” for the provision of the UFB service. The ISP provides the internet capacity for your connection, but has very little to do with its delivery of the service to your premises.

Local Fibre Provider

The Local Fibre provider connects your premises to the ISP. They are responsible for the “fibre to your door” and ensuring that this service keeps running.

In NZ we have many local fibre providers, depending on where you live geographically will depend on who holds the contract to provide this service. It is important to understand that all ISP’s (no matter who they are) have very little choice on the local fibre provider that is used. It comes down to who holds the government contract in your geographic region.

During the Installation process you may be called on by your local fibre provider to make decisions on where you would like things installed etc. Once your fibre is installed – chances are you will have little to do with your local fibre provider.


The most common questions we get asked in regards the local fibre providers is;

Can I place an order through our local fibre provider (to get things moving) and then choose an ISP?
Unfortunately, not, the provision of the UFB service MUST be placed to the local fibre provider from your ISP, the end client user is not able to commission a local fibre provider directly.

If you have a physical fault at some stage with your installation, you would log a fault call with your ISP – they may decide that the fault requires the local fibre provider to resolve. The ISP will in turn log a call with the fibre provider to have the issue looked in to.


Why do some Installations of UFB Happen Fast While others can take Months?

The way UFB works is that no one individual owns a fibre connection or fibre cable installed. The installation is highly subsidised by the NZ Government and because of this they are careful to ensure that “multiple” installs to the same address are kept to a minimum.

From a time, perspective the worst type of install, would be if a client is ordering the service to installed to a rented premise down a shared drive. This is because careful planning and sign off is required by not only the building owner, but also the owners of the properties using the shared drive. This can sometimes mean a backwards and forth approach multiple times to multiple parties.

Once the Fibre Provider has installed your service they will install a “ONT” (Optical Network Terminal) device. These will generally network ports (usually 5) where the customer will connect their router / firewall to. Once again, the ONT is not owned by the client and in different geographic regions there are different rules around how the ONT can be deployed.

Example:  In some regions we can have multiple customers connected to a single ONT whereas in other regions each customer must have their own ONT.


What is the best Router / Firewall to use on my Connection?

This decision can be biased by multiple factors. How big is the thru-put of your connection? How many end devices are you having behind the connection? etc…

The one thing we can reliably inform you, if you received your router as a “free gift” from your ISP, chances are it will not be of great quality. it will most likely be a low-grade consumer grade router designed for a couple of users to play games with. This is a far cry from a commercial grade router that can sustain a continual commercial load as required by a business client.

Something worthy of note: just because a router has a Gb port on the router / firewall, in NO Way does this mean that the router process traffic at this speed. In most cases this is limited by the through-put of your router. This is one of the reasons that Logical Solutions use Mikrotik Routers. They are a cost effective and have amazing thru-put. But even using these routers we are required to choose carefully, depending on the client’s requirements.


How can I reduce the Likelihood of Bandwidth problems between myself and a VoIP provider?

When we look at the Internet, it’s a little like the “wild west”. When traffic crosses the internet, it is unmanaged and unmanageable. (no one takes responsibility and all traffic is on a “best effort basis”)

The Logical VoIP Service is Hosted in an enterprise Datacentre based in Auckland. As discussed previously your fibre provider is responsible for connecting your premises to your ISP. The ISP that we recommend is based in the same Datacentre as our VoIP Services.

This means that is clients are using our recommended ISP in conjunction with our VoIP solution, traffic to the VoIP service will never have to travel across the unmanaged internet. This will provide the best possible connection for your devices to our services. It also means, if there is some type of problem, we can track details of the issues all the way to the clients premises.


We hope that this article is of some help to you and explains some of the pitfalls with UFB. We are available to help you with your UFB requirements and can be contacted on:


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